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2022 ACM State of Community Management Survey

Thank you for participating in the 2022 Australian Community Managers (ACM) State of Community Management Survey. Scroll to the end to jump right in.

Australian Community Managers is the centre of excellence for online community management in the APAC region. The ACM State of Community Management survey is the only benchmarking data captured about online community management practice in APAC.

It offers critical insight into this growing and changing industry, and equips community managers with tools to advance professionally, such as salary data and budgets. It helps quantify the leading issues and challenges for the sector, and map trends year-on-year. It is also used by recruiters, policy makers, employers, team managers, journalists and researchers.

How long will it take?

It should take about 10 minutes of your time at most.

Are my responses anonymous?

Yes. The final report and the raw data are both anonymised.

Will the results be made public?

The survey results will be announced in a live event, and will be made available for download to all interested parties. The results may also be provided to accredited researchers who seek permission from Australian Community Managers. Please note that all results remain fully anonymised, and ACM only partners with reputable institutions with ethics approval from their institutions.

Our 2022 Partner



Our flagship partner for 2022 is Higher Logic

Higher Logic offers a SaaS-based online community and communications software that connects you with your customers, members, users or employees across every stage of their journeys. The team at Higher Logic are committed to supporting community professionals in APAC and around the world, and recognises the centrality of community management practice to thriving digital businesses, organisations and ecosystems. We thank them for their continued support of Australian Community Managers and this research. 

Connect with Higher Logic at higherlogic.com

There are 54 questions in this survey.
This survey is anonymous.

The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it.

If you used an identifying access code to access this survey, please rest assured that this code will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification access codes with survey responses.